By: Gene Fredriksen, Security Strategy Consultant In this real-life story, it is 2018 and Kwamaine Ford, an employee of a celebrity at the time, seemed to have the world by the tail. He traveled in famous circles and lived a glamorous lifestyle. However, Ford had a dirty secret – he was funding his lifestyle with
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For the third year in a row, PSCU surveyed more than 1,500 financial institution customers from across the United States to explore payment preferences and trends.
By: Lou Grilli, Senior Innovation Strategist, PSCU Real-time payments (RTP), the first new payment format in 40 years, is gaining considerable industry traction, despite being in operation just a little over two years. While RTP technology is still relatively new and the volume of payments on the RTP network still pales in comparison to Automated
By: Lou Grilli, Senior Innovation Strategist, PSCU The term “faster payments” is popping up more frequently – not just in payments-specific trade publications, but in the mainstream media as well – as discussions focus on the need to send money to consumers and businesses directly, accurately and quickly in the digital age. Frequently, this term
By: Annie Cox, Vice President, Loyalty Solutions, PSCU As cardholder spending preferences have drastically changed during the COVID-19 pandemic, flexibility is more important than ever to ensure your financial institution’s loyalty programs are evolving with your customers’ needs. With many saving instead of spending, while traveling and dining less frequently, providing expanded rewards opportunities to
By: David Ver Eecke, Sr. Fraud Product Manager, PSCU It is no surprise that with consumers using digital payments more than ever before, card-not-present (CNP) fraud losses are starting to add up for merchants. Combined with the wide application of 3D Secure (3Ds) 2.0 for improving security of digital transactions, it is becoming a growing
By: Molly Walker, Manager, Business Excellence, PSCU Robotic process automation (RPA) is playing an increasingly important role in improving front- and back-office efficiencies, business scalability and customer service in all industries. For these reasons, PSCU began its RPA journey last year, furthering its commitment to help financial institutions achieve a strategic, competitive advantage by delivering
By: Gene Fredriksen, Security Strategy Consultant In a 1948 speech to the House of Commons, Winston Churchill said, “Those who fail to learn from history are condemned to repeat it.” This quote is particularly accurate for those tasked with implementing cybersecurity programs. History has shown that every time there has been a global crisis, scammers
In this guide, PSCU presents a step-by-step approach to boosting contact center agent engagement, creating efficiency with workforce management and improving operations with quality assurance.
For the second year in a row, PSCU has set out to explore payment preferences among financial institution customers.