General Questions & Answers

What does Primax do?
Primax is dedicated to helping its clients successfully implement, grow and make profitable their payment card programs including credit, debit and private label cards. Established in 1981, Primax has been bringing affordable, flexible and customizable payment card services to credit unions, banks and businesses for over 30 years. As a company comprised of business and financial institution clients, Primax is able to offer these services at reduced costs based on aggregated transaction volumes. Client businesses, banks and credit unions also benefit from Primax's years of industry experience and expertise. Primax partners with its clients to continuously improve their product portfolio and profitability.

Does Primax work only with financial institutions in New England?
While our roots and corporate offices are in New England, our clients are based throughout the United States, the District of Columbia, Bermuda, Barbados and the Cayman Islands.

  • We’re here for you and your cardholders 24/365.
  • Customer service associates are here 24 hours a day, 365 days a year to ensure your cardholders get answers to their question at any time.
  • We know the industry like the back of our hands.
  • Primax helps clients navigate through the complex world of the payment card industry. We sift through the regulatory changes and make it easy for clients to remain up-to-date with their card programs. Primax is proud of its commitment to this level of dedicated service and expertise, keeping clients informed of important changes in the industry.
  • We’re a company dedicated to financial institutions.
  • No one has a more in-depth understanding of the financial institution industry and the payment card industry as Primax.
  • We offer competitive pricing.
  • Primax enables you to share competitive pricing for premier processing system services.

What makes Primax unique from other card product vendors?                        

Because we have an exclusive focus on payment card services, Primax offers a unique understanding of both the financial institution and payment card industries. We understand your industry, with all of its strengths, challenges and opportunities, and we are experts in payment card services. This is just one way Primax is uniquely positioned to offer its clients a better perspective on how to manage their payment card portfolios.

In addition, Primax clients are part of our community, with a voice in the direction of our company and a trusted partner on their side. This community is what enables Primax to bring value to its clients through volume pricing.