St. Petersburg, Fla. — (June 4, 2024) — Primax, a provider of payment processing services and value-added solutions for banks, announced today that it has been selected by TIB as a partner for delivering innovative digital front-end and support solutions for its customer banks and cardholders.
Established in 1982, TIB has grown to become the largest correspondent banking provider in the nation. Guided by its mission to be a trusted correspondent partner for those it serves, TIB provides innovative banking products and services that help community financial institutions compete in the evolving payments landscape. With assets exceeding $3 billion, TIB supports more than 1,400 financial institutions nationwide and over 1,000 financial institutions in the Card Services divison.
TIB began offering credit card services to its partners in 1987, and today has the largest agent credit card program in terms of supported banks nationwide. In light of this growth, TIB was seeking a credit card solutions provider that offered innovative, state-of-the-art customer-facing technologies, an exceptional service culture and a knowledgeable support staff. TIB’s evaluation of Primax included more than 25 years of collaboration, as well as knowledge of Primax’s best-in-class technology and service.
“The TIB team was impressed with Primax’s technology and confident in its ability to enhance experiences for cardholders and staff,” said TIB Executive Vice President Pat Gray. “Since TIB is owned by community financial institutions, the alignment between our mission and strategy with Primax’s played a significant role in our decision. We are excited to have found a partner that shares both our culture and commitment to trusted partnership.”
Primax will begin providing support to TIB in September of this year.
With a longstanding commitment to service excellence, Primax provides financial institutions with card management services, among an array of other value-added technology and solutions. The provider’s customizable solutions help its customers grow their portfolios profitably and deliver an unparalleled accountholder experience.
“We are honored by TIB’s choice to partner with us for comprehensive credit card processing support,” said Brian Scott, chief growth officer at Primax. “This collaboration highlights our shared commitment to empowering community financial institutions with innovative solutions and reliable support. We are confident that this partnership will deliver on customer expectations and set a new benchmark in credit card processing services.”
About Primax
Primax provides banks with payment processing services and an expansive array of value-added technology and solutions. Primax’s customizable solutions, including risk management, mobile and online card management, data and analytics, loyalty programs, marketing, strategic consulting, delinquency management and contact center services, help banks profitably grow their portfolios and deliver an unparalleled experience to their accountholders. With a longstanding commitment to service excellence, Primax has been designing and providing support services for banks throughout the U.S. and the Caribbean for over 40 years. For more information, visit www.primax.us.