Full Service
Full-Service Contact Centers Let Banks Focus on Relationships Enable Flexible, High Quality, Personalized Service Any Time of Day
Full service from Primax allows for multiple strategically located contact centers to handle all requests for service on customer bank accounts. It includes support for payment card account inquiries, loan and customer account applications, questions about online and mobile banking services, deposit accounts and many other elements of a customer’s bank relationship.
Primax’s investment in telecommunications and contact center technology, including interfaces with primary core platforms, lowers banks’ cost of service and increases the quality of the customer experience.
Learn How to Embrace Full-Service Contact Centers, Allowing You to Focus on Relationships
Connect With Our Knowledgeable Experts
Insights
Five Banking Trends to Watch in 2024
By: Chris Joy, Principal, Advisors Plus Consulting We live in interesting times in the financial world, with “disruption” being a key word that can be applied to the experiences of the last four...
Insights From the 2023 Holiday Shopping Season
By: Kim Ploof, Managing Vice President As we reflect on the end of 2023, we see continued evidence of a soft economic landing. In our special edition Primax Payments Pulse, the 2023 Holiday Spending...
Tapping into the Power of Digital Payment Solutions
By: Kim Ploof, Managing Vice President Over the last year, rising inflation rates and threats of a looming recession have pushed many consumers’ economic concerns to the forefront. With various...