Full Service
Full-Service Contact Centers Let Banks Focus on Relationships Enable Flexible, High Quality, Personalized Service Any Time of Day
Full service from Primax allows for multiple strategically located contact centers to handle all requests for service on customer bank accounts. It includes support for payment card account inquiries, loan and customer account applications, questions about online and mobile banking services, deposit accounts and many other elements of a customer’s bank relationship.
Primax’s investment in telecommunications and contact center technology, including interfaces with primary core platforms, lowers banks’ cost of service and increases the quality of the customer experience.
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Insights
Primax Payments Pulse: Spring Spending Report Shows Shift Toward Digital Payments
By: Kim Ploof, Managing Vice President The Primax Payments Pulse: Spring 2023 Spending Report revealed signs of slowing economic growth, including softened consumer purchasing and lower average...
Is Faster Payments Fast Enough for a Real-Time World?
By: Lou Grilli, Senior Innovation Strategist Consumers now more frequently expect payments to be instant – even when they are not. Tapping a card at the grocery store and walking out with a full...
Primax Payments Pulse: Part 3 – Payment Preferences by Generation
By: Kim Ploof, Managing Vice President Age is an important factor when it comes to preferences among bank customers, particularly during various life stages and events. Generations of consumers tend...