Overflow/After Hours
Contact Centers Help Banks Handle Excess Call Volume Extend Your Service Availability with Overflow and After-Hours Service
Accountholders’ demand for 24/7/365 service drives a large part of their overall experience. After-hours contact center service through Primax Contact Center Services & Solutions ensures banks deliver a superior experience when their branches or account service operations close at night or on the weekends.
Primax’s scale and capacity meet banks’ demand for contact center coverage at any time under any conditions.
Learn How to Handle Excess Call Volume with Contact Center Support
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Insights
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a human connection, which is why it’s so...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you, and show how credit unions can adjust...