Special Circumstances
Handle the Unexpected with Primax Contact Center Support Be Prepared When Special Circumstances Cause a Surge in Call Volume
Banks’ contact centers sometimes need help managing certain unique or rare events that cause a spike in customer call volume. Primax Contact Center Services & Solutions give banks a well-staffed, trained resource to serve customers in even the most challenging situations. Banks rely on Primax contact center resources to adapt nimbly on their behalf when events such as core system or payment platform conversions, major weather events, new product implementations or marketing campaigns spark an unexpected flurry of customer inquiries.
Primax helps banks maintain their customers’ expectations for service when the unexpected happens.
Integration with core systems and custom scripting emulate banks’ customer service capabilities and culture
Give banks the necessary support to handle limited-duration service demand
Provide banks with the assistance necessary to handle unexpected events
Learn How to Handle the Unexpected with Primax Contact Center Support
Contact Our Knowledgeable Experts
Insights
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a human connection, which is why it’s so...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you, and show how credit unions can adjust...