Interactive Voice Response (IVR)
Voice Response and Call-Routing Technology Power Service Best-in-class Customer Call Experience 24/7/365
Smarter IVR technology expedites the routing and handling of customer calls, making it easier for them to reach the representatives who are best equipped to handle their inquiry or issue.
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Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
By: Steve Kreitlow, Continuing Education Facilitator & Consultant, TriVerity Credit card debt continues to rise, with delinquency rates escalating to well above pre-pandemic levels. The...
Rethinking Credit Through Strategic Card Management
By: Callen Holmes, National Sales Executive Credit cards have come a long way since they were first introduced in the 1950s. From metal “charge plates” and magstripes taped to cardboard to EMV chips...
Celebrating the Big Impact of Small Businesses
By: Maria Verna, Strategic Product Manager According to the U.S. Chamber of Commerce, there are 33.2 million small businesses in the United States, with more than five million of those being new...