Interactive Voice Response (IVR)
Voice Response and Call-Routing Technology Power Service Best-in-class Customer Call Experience 24/7/365
Smarter IVR technology expedites the routing and handling of customer calls, making it easier for them to reach the representatives who are best equipped to handle their inquiry or issue.
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Eye on Payments 2020: Part III – The Drivers Behind Consumer Payment Choice
By: Tom Pierce, Chief Marketing Officer Despite the uncertainty surrounding the COVID-19 pandemic, the main drivers behind a consumer’s choice in payment method – ease of use, convenience and speed...
Eye on Payments 2020: Part II – Contactless Payments Rise During COVID-19
By: Tom Pierce, Chief Marketing Officer Amid the COVID-19 pandemic, consumers of all generations are looking for new ways to transact for everything from grocery shopping to retail purchases to...
Holiday Fraud — Expect the Unexpected in 2020
By: David Ver Eecke, Sr. Fraud Product Manager 2020 is the year of the unexpected — and this holiday shopping season will be no different. The pandemic has changed our world in so many ways,...