Chargeback Resolution Management
Streamlined Process. Real-Time Visibility. Enhanced Cardholder Experience Recover and Mitigate Further Losses Post-Fraud
Primax carefully takes the cardholder through the recovery process in a full-service environment, working with both the cardholder and the financial institution on the chargeback. Our latest investments include an additional layer of Merchant Recovery for fraudulent purchases made online, as well as technologies that will optimize our current disputes process for an improved cardholder experience.
Primax is also making a multimillion-dollar investment in our disputes management process to significantly enhance the experience for our bank clients and your cardholders through the use of process automation and artificial intelligence. We expect to roll this new disputes process out to bank clients in a phased approach over the coming years. Learn more here.
Web tools connected to industry databases retrieve transaction details, assign work cases and manage dispute documents
Learn More About Our Plans for Disputes Management
Connect With Our Knowledgeable Experts
Insights
The Buy Now, Pay Later Trend: What FIs Should Know
By: René Clayton, Innovation Strategist The fintech market is seeing a flurry of activity for buy now, pay later (BNPL) lending options, and it is critical for financial institutions to understand...
Peer-to-Peer (P2P) Payment App Fraud
With consumers embracing Peer-to-Peer (P2P) payments more rapidly, banks will likely want to allow for P2P transactions to remain competitive. This white paper will provide a comprehensive review of...
Preparing Your Marketing Strategy for Consumer Spending Changes
By: Kenna Smith, VP, Advisors Plus Marketing Operations Now that U.S. consumers are coming out of their COVID-19 cocoons and the new term “revenge spending” is in motion, financial institutions may...