Chargeback Resolution Management
Streamlined Process. Real-Time Visibility. Enhanced Cardholder Experience Recover and Mitigate Further Losses Post-Fraud
Primax carefully takes the cardholder through the recovery process in a full-service environment, working with both the cardholder and the financial institution on the chargeback. Our latest investments include an additional layer of Merchant Recovery for fraudulent purchases made online, as well as technologies that will optimize our current disputes process for an improved cardholder experience.
Primax is also making a multimillion-dollar investment in our disputes management process to significantly enhance the experience for our bank clients and your cardholders through the use of process automation and artificial intelligence. We expect to roll this new disputes process out to bank clients in a phased approach over the coming years. Learn more here.
Web tools connected to industry databases retrieve transaction details, assign work cases and manage dispute documents
Learn More About Our Plans for Disputes Management
Connect With Our Knowledgeable Experts
Insights
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a human connection, which is why it’s so...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you, and show how credit unions can adjust...