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How to Pay for a First Car: An Instant Payments Use Case
The day has arrived: Your daughter is getting her first car. She’s been a good saver, having accumulated the entire amount needed for a used Kia Soul and she’s ready to take a significant step toward a new level of responsibility. However, she’s still a minor and can’t do this alone, so the two of you head to the dealership together. You’ve done your research and found the right model at the right price. What you don’t know is how you’re going to pay – finance, credit card or cash? Being in the banking business, this is an opportunity to pass on some financial knowledge – especially about...
Fighting Fraud With Fire
For community banks, combating the latest fraud threats and scams can seem like a never-ending...
Supporting Customers Through Change: The Strategic Role of the Contact Center
When banks undergo changes like a merger – or even a simple system upgrade – they may face big...
Change is Inevitable. Here’s How to Prepare and Lead Your Teams Through
If you’re like most, you’d prefer a certain amount of predictability in the work you do and in...
Primax Payments Pulse
Primax Payments Pulse Study 2025
The payments landscape in 2025 has been defined by a balancing act — between tradition and technology, confidence and caution. While consumers continue...
Primax Payments Pulse:
Fall 2025 Spending Report
Economic uncertainty and a government shutdown are reshaping consumer sentiment and spending patterns heading into the final quarter of 2025. The Primax...
Primax Payments Pulse:
Summer 2025 Spending Report
Shifting tariff policies and economic uncertainty are driving changes in consumer behavior, with early spending spikes and growing concerns about inflation...
White Papers
For Community Banks, Digital Optimization Drives Growth and Profitability
The buzz phrase used to be “digital transformation” – but today, community banks can capture true ROI on their adoption of technology by...
Primax Banking in Focus: Doubling Down on the SMB Opportunity
Due to their deeper product penetration, higher deposit balances and greater cross-sell potential, small and medium-sized businesses (SMBs) represent...
Balance in the Contact Center: Robust Security and Frictionless Service
One of the key challenges to offering effective contact center services is maintaining the delicate balance between robust security and a frictionless...
Case Studies
Case Study: Community National Bank & Trust of Texas
Community National Bank & Trust of Texas (CNB&T) selected Primax for payments processing as well as contact center support that could mirror the level...







