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Digital Payments Increase as Consumer Spending Shifts with Tariffs Looming
By: Primax The Spring 2025 Spending Report, a special edition of the Primax Payments Pulse, explores year-over-year, same-store financial institution comparisons and provides a view of consumer transactions and trends during the first three months of 2025. This report also does a Deep Dive into Digital Payments, revisiting the ways credit and debit cards are used, as well providing a look at “digital payments,” which represent alternative ways cards can be used without a physical card being required to facilitate the transaction. The data includes all Card Not Present (CNP) activity, as well...
Credit Cards and Digital Payments Usage Rises Despite Security Concerns
By: Primax Payment preferences continue to evolve as consumers’ expectations change. The demand...
Three Strategies for Attracting and Retaining the Best Contact Center Talent
By Primax We ask a lot of those who work in the service industry. Whether in a restaurant, retail...
Conquering Collection Challenges: Five Common Obstacles and Strategies for Success
By: Steve Kreitlow, Continuing Education Facilitator & Consultant, TriVerity Credit card debt...
Primax Payments Pulse

Primax Payments Pulse Study 2023
The 2023 Primax Payments Pulse study explores the factors that influence consumer behavior when it comes to the choice and usage of different payment methods,...
Primax Payments Pulse: Summer 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. This special edition...
Primax Payments Pulse: Spring 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. The Spring 2023...
White Papers

Peer-to-Peer (P2P) Payment App Fraud
With consumers embracing Peer-to-Peer (P2P) payments more rapidly, banks will likely want to allow for P2P transactions to remain competitive. This white...
2020 Eye on Payments
COVID-19 Drives Surge in Digital Adoption
For the third year in a row, we surveyed more than 1,500 financial institution customers from across the United States to explore payment preferences and...
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a...