Insights
Blog
Celebrating the Big Impact of Small Businesses
By: Maria Verna, Strategic Product Manager According to the U.S. Chamber of Commerce, there are 33.2 million small businesses in the United States, with more than five million of those being new businesses that started in 2023. While these businesses may be small, their economic impact is anything but – small businesses support 46% of America’s private sector jobs and account for 44% of the gross domestic product (GDP). Financial institutions are a key player when it comes to helping local entrepreneurs fuel their small business growth. By engaging with their business clients to ensure they...
Insights From the 2023 Holiday Shopping Season
By: Kim Ploof, Managing Vice President As we reflect on the end of 2023, we see continued evidence...
Tapping into the Power of Digital Payment Solutions
By: Kim Ploof, Managing Vice President Over the last year, rising inflation rates and threats of a...
Exploring Stability in Cryptocurrency Transactions
By: Lou Grilli, Senior Innovation Strategist While cryptocurrency continues to make headlines, the...
Primax Payments Pulse
Primax Payments Pulse: Spring 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. The Spring 2023...
Primax Payments Pulse: 2022 Holiday Spending Report End of Holiday Season Saw Uptick in Spending
The Primax Payments Pulse explores payments preferences and trends, providing timely insights on consumer spending throughout the year. The special edition of...
Primax Payments Pulse Study 2022
The 2022 Primax Payments Pulse study explores the factors that influence consumers when it comes to their choice and usage of different payment methods. For...
White Papers
2020 Eye on Payments
COVID-19 Drives Surge in Digital Adoption
For the third year in a row, we surveyed more than 1,500 financial institution customers from across the United States to explore payment preferences and...
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you,...