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Fighting Consumer-Engaged Fraud in the Contact Center
Consumer-engaged fraud is now the leading type of fraud globally, representing more than a third (36%) of all reported incidents in 2024, up 15% over the prior year. It’s a costly and time-consuming challenge for financial institutions, exacerbated by the need to balance fraud prevention with customer experience. In the contact center, we distinguish consumer-engaged from other types of fraud; when the consumer is involved, it takes a different set of tactics to detect and mitigate these attempts. We further break down consumer-engaged fraud into two categories: “persuaded,” when a consumer...
Faster Payments, Faster Criminals: Guarding Against Cybercrime in an Instant Payments World
Payments are moving faster than ever. But so are cybercriminals, who are gaining speed and...
AI 101
It’s in your phone, your desktop and your car. It helps your robot vacuum navigate the room and...
Stablecoins: What Banks Need to Know
By: Primax The world of digital assets is evolving quickly, and one of the most significant...
Primax Payments Pulse
Primax Payments Pulse:
Summer 2024 Spending Report
The Primax Payments Pulse: Summer 2024 Spending Report compares year-over-year, same-store financial institution data and provides a three-month view of...
Primax Payments Pulse:
Spring 2024 Spending Report
The Primax Payments Pulse: Spring 2024 Spending Report compares year-over-year, same-store financial institution data and provides a three-month view of...
Primax Payments Pulse:
2023 Holiday Spending Report
The third annual Primax Payments Pulse: 2023 Holiday Spending Report compares year-over-year, same-store financial institution data and provides a three-month...
White Papers
Linked Analysis and Machine Learning:How New Tools in Risk Intelligence are Shifting the Focus from Detection to Prediction
As fraudsters continue to find new ways to commit crimes, banks must implement more sophisticated fraud solutions as part of their crime compliance...
Peer-to-Peer (P2P) Payment App Fraud
With consumers embracing Peer-to-Peer (P2P) payments more rapidly, banks will likely want to allow for P2P transactions to remain competitive. This white...
2020 Eye on Payments
COVID-19 Drives Surge in Digital Adoption
For the third year in a row, we surveyed more than 1,500 financial institution customers from across the United States to explore payment preferences and...
