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Fighting Consumer-Engaged Fraud in the Contact Center
Consumer-engaged fraud is now the leading type of fraud globally, representing more than a third (36%) of all reported incidents in 2024, up 15% over the prior year. It’s a costly and time-consuming challenge for financial institutions, exacerbated by the need to balance fraud prevention with customer experience. In the contact center, we distinguish consumer-engaged from other types of fraud; when the consumer is involved, it takes a different set of tactics to detect and mitigate these attempts. We further break down consumer-engaged fraud into two categories: “persuaded,” when a consumer...
Stablecoins: What Banks Need to Know
By: Primax The world of digital assets is evolving quickly, and one of the most significant...
The March Toward Greater Transparency and Trust in Open Banking
By: Primax Since the release of the Consumer Financial Protection Bureau’s (CFPB’s) Personal...
Consumers Shift Toward More Intentional Spending in Uncertain Economy
By: Primax The Summer 2025 Spending Report, a special edition of the Primax Payments Pulse,...
Primax Payments Pulse
Primax Payments Pulse Study 2023
The 2023 Primax Payments Pulse study explores the factors that influence consumer behavior when it comes to the choice and usage of different payment methods,...
Primax Payments Pulse: Summer 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. This special edition...
Primax Payments Pulse: Spring 2023 Spending Report
The Primax Payments Pulse explores consumer payments preferences and trends, providing timely insights on spending throughout the year. The Spring 2023...
White Papers
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you,...
