Contact Center Services & Solutions
Seamless Extension of Your Bank’s Unique Brand for Both Card Support and Account Services Support Your Customers 24/7/365
• High revenue goals
• Adequate fraud protection with single-call resolution
• Difficulty achieving service levels while delivering outstanding customer service
• Employee engagement and workforce management – hiring, staffing and employee retention
Having an effective contact center partner can help you deliver the highest level of support, increase your revenue and defend against fraud. Primax’s Contact Center Services and Solutions are customizable to align with your organization’s goals. Our team provides a wide scope of service capabilities and growth opportunities through our 24/7/365 contact center support. A seamless extension of your bank’s unique brand for both card support and account services, we provide:
An Unparalleled Customer Experience
Industry-leading Risk Mitigation
Engaged, Skilled Representatives
Resources
Integration
Learn How You Can Enhance Your Customers’ Service Experience
Connect With Our Knowledgeable Experts
Insights
How DEI Can Transform Workplace Culture – Part 2
By: Lynn Heckler, EVP, Chief Talent Officer Once an organization has made a commitment to diversity, equity and inclusion (DEI), attention must turn to building an inclusive culture by making DEI a...
Ransomware: How to Prevent or Recover from an Attack
By: Gene Fredriksen, Security Strategy Consultant It’s Monday morning. You hit the office early, logging in to your computer expecting to get a jump on the day. However, this time something is...
How DEI Can Transform Workplace Culture – Part I
By: Lynn Heckler, EVP, Chief Talent Officer Diversity, equity and inclusion (DEI) is a complex movement that, in many ways, is bigger than us, and we are constantly acquiring new information that...