Contact Center Services & Solutions
Seamless Extension of Your Bank’s Unique Brand for Both Card Support and Account Services Support Your Customers 24/7/365
• High revenue goals
• Adequate fraud protection with single-call resolution
• Difficulty achieving service levels while delivering outstanding customer service
• Employee engagement and workforce management – hiring, staffing and employee retention
Having an effective contact center partner can help you deliver the highest level of support, increase your revenue and defend against fraud. Primax’s Contact Center Services and Solutions are customizable to align with your organization’s goals. Our team provides a wide scope of service capabilities and growth opportunities through our 24/7/365 contact center support. A seamless extension of your bank’s unique brand for both card support and account services, we provide:
An Unparalleled Customer Experience
Industry-leading Risk Mitigation
Engaged, Skilled Representatives
Resources
Integration
Learn How You Can Enhance Your Customers’ Service Experience
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Insights
The Power of IVRs in Today’s Financial Landscape
By: Rachel Fogle, Strategic Product Manager, Product Management for Primax In today’s technology-driven world, many financial institutions are implementing the latest technology to keep up with the...
The Future is Instant Payments
By Jon Budd, CEO, Juniper Payments, a PSCU Company Consumers are now growing accustomed to on-demand and immediacy – a convenience and expectation accelerated by the pandemic. You can binge an...
Strategies for Strengthening Your Business Card Program
By Cody Banks, MVP, Payments and Fraud Strategy The last several years have brought unique challenges for financial institutions and their customers. One segment of consumers particularly impacted...