Alerts and Controls
Empower Customers to Increase the Security of Every Account Interaction Reduce Fraud and Satisfy Customers with Primax Alerts and Controls
Giving customers an active role in the management and security of their payment card accounts empowers them to spot suspicious activity and stop fraud in its tracks. The Primax Alerts and Controls solution integrates with your financial institution’s online and mobile account management platforms to provide your customers with real-time text and email notifications according to spending limits and transaction or merchant types. Cardholders can also easily enable or disable their cards during specific timeframes or at merchants outside of their geolocation.
Fully customizable to maintain brand consistency with other service delivery channels
Rich and flexible interface supports multiple parameter settings to tailor Alerts and Controls at the cardholder level
Self-service administrative tools provide easy access to data and reports
Empower Customers to Personalize and Secure Payments with Integrated Account Alerts
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Insights
Best Practices Guide: Delivering Service Excellence in Your Contact Center
As long as humans use phones, chat or other digital channels, companies will need to connect their customers with live agents. Human interactions require a human connection, which is why it’s so...
2019 Eye on Payments
Payments Preference Motivated by Convenience and Ease of Use
For the second year in a row, we set out to explore payment preferences among financial institution customers. We’re excited to share these findings with you, and show how credit unions can adjust...