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Fighting Fraud With Fire
For community banks, combating the latest fraud threats and scams can seem like a never-ending game of “Whack-a-mole.” With AI as a catalyst, fraud activity has grown substantially in recent years, with 60% of financial institutions reporting an increase over the past 12 months. Overall, Federal Trade Commission data showed that consumers reported losing more than $12.5 billion to fraud in 2024, a 25% increase over the previous year. In this article, we discuss the current fraud landscape, including emerging threats from AI. We also share how your bank can benefit from tapping into a robust...
Supporting Customers Through Change: The Strategic Role of the Contact Center
When banks undergo changes like a merger – or even a simple system upgrade – they may face big...
Change is Inevitable. Here’s How to Prepare and Lead Your Teams Through
If you’re like most, you’d prefer a certain amount of predictability in the work you do and in...
Making the Most of the Small Business Opportunity
For community banks, small- and medium-sized businesses (SMBs) represent a potentially lucrative...
Primax Payments Pulse
Primax Payments Pulse Study 2025
The payments landscape in 2025 has been defined by a balancing act — between tradition and technology, confidence and caution. While consumers continue...
Primax Payments Pulse:
Fall 2025 Spending Report
Economic uncertainty and a government shutdown are reshaping consumer sentiment and spending patterns heading into the final quarter of 2025. The Primax...
Primax Payments Pulse:
Summer 2025 Spending Report
Shifting tariff policies and economic uncertainty are driving changes in consumer behavior, with early spending spikes and growing concerns about inflation...
White Papers
Primax Banking in Focus: Doubling Down on the SMB Opportunity
Due to their deeper product penetration, higher deposit balances and greater cross-sell potential, small and medium-sized businesses (SMBs) represent...
Balance in the Contact Center: Robust Security and Frictionless Service
One of the key challenges to offering effective contact center services is maintaining the delicate balance between robust security and a frictionless...
The Primax Spring 2026 Spending Report
Consumer spending proved remarkably resilient in the first quarter of 2026, even as inflation reaccelerated, gasoline prices surged and consumer sentiment...
Case Studies
Case Study: Community National Bank & Trust of Texas
Community National Bank & Trust of Texas (CNB&T) selected Primax for payments processing as well as contact center support that could mirror the level...
